Windows  Messenger

In order to chat to us, you must have ‘Windows Messenger’ installed on your computer system.

Our ‘Windows Messenger’ ID is: cplremote@hotmail.co.uk

If you add us as a ‘Friend’ you will be able to see when we are online to answer your questions.
If we are off-line, we will respond to your message as soon as we can.
 

Remote Assistance

Creative Printers have always been at the forefront of innovation and customer support and we are now pleased to bring you Free Remote Assistance support, wherever you are in the world!
 

If you are not familiar with the terminology " remote assistance", then what it basically means is that if you are experiencing any problems in setting up your machine using our software, then we can, with your permission, log into your PC in order to solve any potential problems. This is almost like us sitting alongside you anywhere in the world.

Remote assistance is widely used by reputable IT companies in order to offer fast help to their valued customers. Some companies will make a charge for this valuable service; however, currently, we have no plans to make any charges, subject to a "Fair usage policy".

Creative Printers will never ask to connect to your PC without your prior invitation. Once invited , we will log onto your PC and proceed to help you. You can press "Escape" or "Stop Control" at anytime to deny us access. As you can see, the remote access method is very secure for your peace of mind.

With remote assistance, we will see your desk top on our computer screen. We will  only click onto relevant files for the query in question. When we take control of your computer, you will see the cursor moving as we click onto the relevant files. This can also be useful for showing you how to create designs in software etc. As we say, this is almost like us sitting next to you in your home or office, offering you hands-on 1 to 1 support!


Remote assistance

This is a new service which are now offering our customers totally free of charge. For those who are not familiar with this terminology, it basically means that if you experience any software issues or problems after purchasing from us, we should  be able to "go in to your computer" (You invite us) and help you to set up your software correctly. It also means that we might be able to help you with your design work in case you are experiencing any difficulties. With our free remote assistance service, it will be just like having one of  our IT experts sitting alongside you and guiding you on a one-to-one basis- no matter where you are in the world!


Case study 1

A customer in USA required help with design work - easy! - we logged into his computer with his permission and showed him instantly how to design his ribbon!   No expensive phone calls, no lengthy e-mails, no waiting - it was done instantly in front of his very own eyes!  Customer was left very happy and satisfied with our instant support.

Case study 2

A customer in Australia was experiencing a minor problem in using the machine. Well, we asked  the customer to point his webcam to the machine and we could see instantly what was going wrong and helped him address his concern rightaway!  Another satisfied customer!

Case study 3

A customer in South Africa wanted instant advice and she was able to chat with us using MSN messenger - yet another very grateful customer! She also saved money by avoid long distance phone calls.

To make use of remote assistance, please observe the following:-

Creative Printers of London
Tel: 01708-731294 or 01708-747171
From outside of UK: 0044 1708-731294  or 0044 1708-747171
e-mail: creativeprinters@btconnect.com

Opening Times:-
Monday-Friday, 9.30am - 5.30pm (British Standard Time)